FAQ's

Q: Why choose lab-grown diamonds from Nura Lab over natural diamonds?

A: Our lab-grown diamonds offer identical brilliance, hardness, and optical properties as mined stones—at up to 40% less cost—so you get stunning sparkle and supreme quality, while avoiding the environmental and ethical concerns of mining.

Q: How can I be sure Nura Lab’s diamonds are real and high quality?

A: Every Nura Lab diamond is graded by IGI or GIA—two of the world’s most respected gemological labs—for cut, colour, clarity, and carat weight. You receive an independent certificate guaranteeing your diamond’s specs and authenticity.

Q: What customization options does Nura Lab offer?

A: From solitaire rings to intricate halo or vintage-inspired settings, you choose your diamond shape, size, metal (14K/18K gold or platinum), and design details. Our in-house CAD team brings your vision to life with exacting precision.

Q: Are Nura Lab’s prices truly competitive?

A: Yes. By growing diamonds in-lab and selling direct to you—cutting out middlemen and high retail markups—we pass on significant savings, so you can upgrade to a larger or higher-clarity stone for the same budget.

Q: What is the lead time for a custom piece?

A: Most custom orders ship within 4–6 weeks. We provide regular updates at each crafting stage—from diamond selection and setting to final polishing—so you always know exactly when to expect your piece.

Q: How does Nura Lab ensure ethical and sustainable practices?

A: Lab-grown diamonds require no open-pit mining, drastically reducing land disturbance, water usage, and carbon emissions. We also recycle all precious metal offcuts in our workshop, closing the loop on waste.

Q: What warranty and after-sales support do you offer?

A: Every Nura Lab piece comes with our Lifetime Warranty, covering manufacturing defects. We also offer complimentary resizing within the first year and lifetime cleaning and inspection services at any of our partner jewellers.

Q: Can I see my design before it’s made?

A: Absolutely. We’ll send you a 3D CAD rendering of your ring or jewellery design for your approval. You can request revisions until it’s exactly as you envisioned—no surprises, only delight.

Q: How do I start a custom order with Nura Lab?

A: Simply upload a photo or link to your inspiration piece, choose your diamond specifications and metal, then review your free CAD mock-up. Confirm your design, pay securely online, and we’ll handle the rest.

Q: What payment options are available?

A: We accept all major credit cards, Afterpay, and interest-free financing plans. You can split your purchase into manageable installments without hidden fees, making luxury more accessible than ever.